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Support

We're here to help

Get help with Kordic CRM. Available Monday – Friday during business hours, with guaranteed response times.

Contact

Submit a Support Case

Email us directly to open a support case. Include your account email, a description of the issue, and screenshots if applicable.

Email Support →
Support Email
sales@kordic.io
Primary support channel for all enquiries.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (UTC+5)
Closed on public holidays.
First Response SLA
General enquiries, within 1 business day Critical / app-breaking, within 4 business hours
Responses are sent to the email address on your Kordic account. SLA applies during support hours (Mon–Fri, 9 AM–6 PM UTC+5).
Phone Support
+971 56 270 7978 Dubai +44 203 886 2132 UK +1 (469) 405-6772 USA
Available during support hours (Mon–Fri, 9 AM–6 PM UTC+5).
Live Support
Live chat is not currently available. All support is handled via email with guaranteed response times per our SLA above.

Self-Service

Knowledge Base & Documentation

Browse step-by-step guides for using the app and connecting Zoom, Gmail, Outlook, Mailchimp, WhatsApp and Twilio. Includes the full Public API reference.

View Documentation →

Common Support Topics

Account setup, inviting team members and workspace configuration
Zoom integration, connecting, scheduling meetings, fetching transcripts
Gmail or Outlook, email integration connection issues
Mailchimp, audience sync, webhook events, subscriber status
WhatsApp Business, setup, Meta authorisation, and messaging
Twilio Calling, API keys, phone numbers, recordings, transcripts
Billing & plans, upgrades, payment queries, and invoices
Bug reports & feature requests, something not working as expected
Data export or account deletion, removing your data from Kordic
Data & privacy requests, For data deletion or privacy-related enquiries, email sales@kordic.io with the subject line "Data Deletion Request".